Terms and Conditions
Repair Time and Delivery
Hells Canyon Computers will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Hells Canyon Computers shall not be liable for any failures or delay in service due to any cause beyond its control. Hells Canyon Computers reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
Unattended Access
Hells Canyon Computers installs software (Splashtop) on every computer it services or repairs at its discretion for unattended access to help in the currant service or repair, and any request for future remote service or repair of said computers.
Replacement Parts
You recognize that Hells Canyon Computers is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Hells Canyon Computers does not always have access to original equipment manufacturer (OEM) parts.
You recognize that after any service is performed, the damaged parts that are replaced during service become property of Hells Canyon Computers. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
Responsibility to Pick Up Devices
Due to space limitations, Hells Canyon Computers requests that you pick up your equipment promptly.
If equipment is left with Hells Canyon Computers and is not picked up within thirty (30) days after being notified by Hells Canyon Computers that your product has been serviced, Hells Canyon Computers will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold Hells Canyon Computers harmless for any damage or claim for the abandoned property, which we may discard or recycle at our sole discretion thirty (30) days from customer being notified that your product has been serviced.
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. Hells Canyon Computers will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Hells Canyon Computers will backup data to the best of our ability for a minimum fee of $50 per user account. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Hells Canyon Computers employees will direct affected customers to a reputable data recovery company.
Data Loss
Customer agrees that prior to Hells Canyon Computers servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Hells Canyon Computers shall not be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.
Return & Exchange Policy
Items sold at retail price are backed by the manufacturer guarantee only and a thirty (30) day repair guarantee except for software, media, printer ink, paper and consumable items. Our Guarantee Does Not Protect Against
After Hells Canyon Computers repairs or replaces the device, the guarantee does not protect against:
-Subsequent mishandling or misuse that causes the frame to bend, twist, or crack, and drops
-Water damage
-Subsequent accidental or purposeful drops
-Tampering with internal hardware
-Damage resulting from attempted customer repairs
-Software issues unrelated to the repair
-Jailbroken devices
-New damages unrelated to the original repair
-Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt
-Virus reinfection
-Damage caused by electric shortage or surge
Our guarantee also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
-Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
-Existence of damage to the frame of device, as noted prior to the repair
-Water damage
-Jailbroken devices
-Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Computers Plus or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.
-a NON-Working, damaged or severed home button/Bio-Metric scanner
-Damage caused by electric shortage or surge
Work Authorization and Service Waiver
All customers requesting repair services agree to the following conditions:
Authorization to Perform Service. You hereby authorize Hells Canyon Computers to perform diagnostic, repair, and installation services on your product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.
– Warranty Work. If the work is covered under an existing limited warranty you hereby authorize Hells Canyon Computers to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior to Hells Canyon Computers provision of warranty service. FOR WARRANTY SERVICE THE TERMS AND CONDITIONS OF THE APPLICABLE LIMITED WARRANTY SHALL APPLY AND THIS AGREEMENT DOES NOT MODIFY, INCREASE OR DECREASE THE RESPECTIVE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER SUCH LIMITED WARRANTY NOR DOES THIS AGREEMENT GRANT YOU NEW RIGHTS EXCEPT AS PROVIDED HEREIN. HELLS CANYON COMPUTERS DOES NOT PROVIDE WARRANTY SERVICE FOR ANY MOUSE, KEYBOARD, PRINTER, OR MONITOR ACQUIRED WITH YOUR PRODUCT. CONSULT THE WRITTEN LIMITED WARRANTY YOU RECEIVED WHEN YOU PURCHASED THE PRODUCT IF YOU HAVE ANY QUESTIONS ABOUT YOUR RIGHTS AND OBLIGATIONS WHERE THE TERMS OF THIS AGREEMENT AND THE LIMITED WARRANTY ARE INCONSISTENT. THE TERMS OF THE LIMITED WARRANTY WILL GOVERN.
– Out of Warranty Work. If the work is not covered under an existing limited, you hereby authorize Hells Canyon Computers to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with Hells Canyon Computers current price. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE OR OBLIGATIONS PRIOR TO YOU AUTHORIZATION TO PERFORM SERVICES. PRICES DO NOT INCLUDE APPLICABLE TAXES OR SHIPPING AND HANDLING, WHICH WILL BE ADDED TO THE PRICE YOU PAY. A MINIMUM DIAGNOSTIC CHARGE WILL BE CHARGED FOR THE INITIAL DIAGNOSIS OF ANY REPAIR NOT COVERED BY A LIMITED WARRANTY WHETHER OR NOT YOU AUBSEQUENTLY AUTHORIZE SUCH REPAIR.
Lost or Altered Computer Files. You are responsible for backing up all proprietary and confidential information on the Product and for maintaining a procedure external to the hardware products for the reconstruction of lost or altered files, data or programs. HELLS CANYON COMPUTERS SHALL NOT BE LIABLE FOR ALTERED OR LOST COMPUTER FILES, DATA OR PROGRAMS, EVEN IF CAUSED BY THE NEGLIGENCE OF HELLS CANYON COMPUTERS OR ITS AGENTS OR EMPLOYEES. DIAGNOSTIC AND REPAIR SERVICES ARE PROVIDED WITHOUT ANY OBLIGATION OF CONFIDENTIALITY OR NON-DISCLOSURE ON THE PART OF HELLS CANYON COMPUTERS ITS EMPLOYEES OR AGENTS. DELETE FROM THE PRODUCT ANY FILE OR DATA YOU CONSIDER PRIVATE, CONFIDENTIAL, OR PROPRIETARY.
Unclaimed or Abandoned Devices. Hells Canyon Computers, its agents, and employees will make every effort to contact you when your product service and/or repair is completed. After 30 days from initial contact Hells Canyon Computers will charge a storage fee of $25.00 per month for product left. AFTER 60 DAYS FROM INITIAL DATE OF CONTACT, CHELLS CANYON COMPUTERS WILL DECLARE THE PRODUCT ABANDONED, AND SELL THE PRODUCT TO RECOVER COSTS ASSOCIATED WITH DIAGNOSTICS, PARTS, AND LABOR FOR REPAIR.
Data Backup. Hells Canyon Computers, its agents and employees are not responsible for your computers last data backup. Hells Canyon Computers will provide a secondary data backup to your primary data backup for you for $50 per user if requested.
Authorization: I authorize Hells Canyon Computers technician(s) to perform repair work on my electronic device. I understand that Hells Canyon Computers technicians have been trained to perform work on electronic devices but Hells Canyon Computers is not an authorized service dealer. Further, I agree to release, indemnify, and hold Hells Canyon Computers from liability for any claims or damages of any kind or description that may arise from any repair work performed on my electronic device, unless it is cause by severe negligence of Hells Canyon Computers or its agent. I understand that repairs or technical support performed by Hells Canyon Computers may void manufacturer warranties, especially in the case of smart phone device repairs. Hells Canyon Computers and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed
Privacy
Types of personal information we collect – We collect and store personal information that you give us when you set up service, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, submit for a rebate, call us, or send us a letter or e–mail. This information may include your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
How we use and share personal information – We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, notify you about new services or special promotional programs, and submit for rebates. Hells Canyon Computers and the sponsoring manufacturer will have access to any rebate information you provide.
We share your personal information within the Hells Canyon Computers family of businesses and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors, market research firms and rebate processors) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any Hells Canyon Computers business or asset to which the information pertains.
Accessing and amending personal information – It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us accordingly.
Policy Changes – Hells Canyon Computers may change its privacy policy or practices from time to time. We will post the most current version of our privacy policy online at https://www.hellscanyoncomputers.com/terms-and-conditions. If policy changes materially affect our uses and disclosures of personal information that we have previously collected, we will notify you and, if appropriate, provide an opportunity to prevent us from applying the revised policy to such information.
Payment
All payments are due upon completion of work, and shall be paid by Credit Card, Check (Make checks payable to: Hells Canyon Computers), or cash.
Sales and Promotions
Promotional offers are only good for one offer on any given purchase. From time to time Hells Canyon Computers may be marketing in different classes of offerings of promotions. Eligibility for each offer may depend on your place of employment, if you are attending school, if you meet certain age requirements and more. At no time does Hells Canyon Computers offer double promotions on the same invoice. For example, individuals receiving educational discounts will not also be eligible for retail promotions offered.
Gift Cards and Gift Certificates
Hells Canyon Computers is not responsible for lost or stolen gift certificates. Certificates should be treated as cash. Card cannot be redeemed for cash. Card value is in currency identified on the card. Hells Canyon Computers makes no warranty regarding any good or service you may receive in connection with you use of this card. Hells Canyon Computers assumes no responsibility and shall not be liable for any injury, loss, or damage of any type or nature which arises out of your use of card and/or the performance of any third party provider. The total value of the card must be redeemed at once. These terms and conditions are subject to change without notice.
Limitations of Warranties
Any description of the goods contained herein is for the sole purpose of identifying them and does not constitute a warranty. In the interest of product improvement, the right is reserved to change specifications and/or design without incurring obligations. OTHER THAN THE EXPRESS MANUFACTURER’S WARRANTY THAT APPLIES TO THE UNIT, THE UNIT IS SOLD “AS IS” AND THERE ARE NO OTHER WARRANTIES. SELLER HEREBY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, THAT THE UNIT IS FIT FOR A PARTICULAR USE OR PURPOSE, THAT THE UNIT IS FIT FOR A PARTICULAR APPLICATION OR ENVIRONMENT, AND ANY WARRANTIES THAT MIGHT OTHERWISE ARISE OUT OF A COURSE OF DEALING BETWEEN THE PARTIES OR USAGE OF TRADE. The unit will be supplied per Sellers’ certified prints. In addition, Seller is not responsible for any warranties provided by any component manufacturers. Seller shall not be responsible for any repairs made outside the factory, nor for defects resulting from improper installation, improper maintenance, care or operation, nor for defects in goods. The Buyer assumes responsibility for compliance with any regulations, codes, standards or ordinances applicable to the installation, location, operation or maintenance of the products. No person, agent, or dealer is authorized to enlarge upon the warranties set out herein or the obligations of Seller hereunder.
LIMITATION OF LIABILITY: THE SOLE REMEDY FOR BREACH OF THE APPLICABLE EXPRESS WARRANTIES SHALL BE REPAIR OR REPLACEMENT OF THE EQUIPMENT BY SELLER, OR REFUNDING THE PURCHASE PRICE SET FORTH ON THE FIRST PAGE OF THE AGREEMENT AND ORDER ACKNOWLEDGEMENT. IT SHALL BE IN SELLERS’ SOLE DISCRETION AS TO WHETHER REPAIR, REPLACEMENT OR REFUND IS THE APPROPRIATE REMEDY. IF SELLER DECIDES TO MAKE REPAIRS, SELLER HAS THE OPTION OF COMPLETING SUCH REPAIRS ITSELF, OR AUTHORIZING A THIRD PARTY TO PERFORM SUCH REPAIRS AT SELLERS EXPENSE. SELLER IS NOT RESPONSIBLE FOR ANY REPAIR WORK PERFORMED BY A THIRD PARTY THAT SELLER DID NOT APPROVE IN WRITING PRIOR TO THE COMMENCEMENT OF SUCH REPAIRS. SELLERS’ LIABILITY OF ANY KIND WHATSOEVER (WHETHER IN WARRANTY, TORT, CONTRACTUAL OR OTHERWISE) SHALL NOT EXCEED THE BILLING PRICE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR LOST PROFITS, LOST SAVINGS, PERSONAL INJURIES, INCIDENTAL DAMAGES, ECONOMIC LOSS, PROPERTY DAMAGE, OR ANY OTHER CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.